Services - Shop Performance Standards and Measurement

Once a car arrives at a repair facility, it will be tracked continuously through the entire process until it is completed and released for service. Repair detail will be added to the historical database and be subjected to the same screening and analysis as railroad generated billing. To remain approved for business from RAS, shops must adhere to acceptable throughput, quality, and cost standards. In addition, RAS will also track re-shop frequency and perform facility audits as necessary to ensure the highest quality of repairs possible. Certain facilities which are used frequently may be required to submit annual pricing for various repair procedures. All information is maintained in a database used to continually evaluate shop performance.




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